Dispute Resolution

Fair. Transparent.
Accountable resolution.

When things don't go as planned, Strait's neutral dispute team steps in to protect everyone involved — fairly and fast.

Download App All Features
Dispute Resolution
The Process

5-step dispute resolution

Designed to be fair to both sides with clear evidence, neutral review, and binding decisions.

1

Dispute Submitted

Either party raises a formal dispute through the app

2

Evidence Uploaded

Both sides submit photos, messages, and documents

3

Third-Party Review

Strait's neutral team reviews all submitted evidence

4

Decision Made

A binding ruling is issued based on facts and evidence

5

Funds Distributed

Money is released to the winning party immediately

Our Commitments

Built on fairness
and transparency

Neutral Third-Party Review
Our dispute team has no stake in the outcome. Every case is treated equally and reviewed on its merits.
Evidence-Based Decisions
All rulings are based on submitted evidence — photos, receipts, messages — not personal claims.
Fast Resolution
We aim to resolve disputes within 48–72 hours. No waiting weeks for your money.
Funds Protected During Review
Disputed funds remain locked in escrow until a decision is made — no party can touch them.
Payment Confirmation Screen
Bank-Grade Escrow
Neutral Adjudication
48–72hr Resolution
Evidence-Based
Binding Decisions